At D’Shahz Fragrances, customer satisfaction is our top priority. We take great care to ensure that every product reaches you in perfect condition. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
We offer a 3-day return policy from the date of delivery. You can request a return or exchange only if:
The product you received is damaged, leaked, or broken during delivery.
You provide proof of damage (such as photos or videos) within 3 days of receiving your order.
2. Non-Returnable Items
Returns will not be accepted in the following cases:
The perfume has been opened, sprayed, or used.
The product is not in its original packaging.
The damage occurred after delivery or due to customer mishandling.
Please make sure the item is unused and in the same condition as received before sending it back.
3. Refund Process
Once your return is approved, we will issue a replacement or a refund (as per your preference).
Refunds are usually processed within 5–7 business days after inspection of the returned item.
Refunds will be made through the original payment method (or by bank transfer for COD orders).
4. How to Request a Return
To request a return or refund, please contact us within 3 days of receiving your order: 📧 Email:info@dshahz.com 📞 WhatsApp / Contact: +92 349 1298784
When contacting us, please include:
Your order number
A clear photo or video of the damaged item
A short description of the issue
Our support team will review your case and respond as soon as possible.
5. Shipping Costs
If the return is due to a damaged or incorrect product, we will cover the return shipping cost.
If the customer wishes to return a non-damaged item, the shipping cost will be borne by the customer.
6. Policy Updates
D’Shahz Fragrances reserves the right to update or modify this policy at any time. Any changes will be reflected on this page with the updated date.
D’Shahz Fragrances values your trust and aims to make your shopping experience safe, smooth, and satisfying.
Return Policy: We offer a 3-day return policy for damaged or broken perfumes received during delivery. Used or opened perfumes cannot be returned. Contact us within 3 days of delivery at info@dshahz.com or +92 349 1298784 with photos for review.
